Growth and success through the provision of specialised services
Specialising in the provision of excellent services since 1911, Klüh stands for maximum client focus and customer satisfaction. As an innovative and reliable provider of infrastructure services, Klüh Service Management GmbH is one of the pacesetters in the industry. It is a service partner that understands the needs of clients in the healthcare, finance, aviation, public and industrial sectors, freeing them up to focus on their core activities. With a total of 37 branches throughout Germany, Klüh has created a seamless network to ensure proximity to its clients. Optimum process structures enable Klüh to enhance efficiency and transparency in the provision of services. Reliably relieving the burden on clients and providing active support, Klüh offers both specialised individual services and integrated service concepts. Klüh’s specialist companies provide high-quality infrastructure services in the following divisions:
Cleaning to preserve the value of properties
As an innovative and well-known provider of cleaning services, Klüh Cleaning again contributed to the overall growth of the company in the 2019 business year and achieved some significant successes. As well as securing interesting new business, many contracts with long-standing satisfied customers were extended. Through its cleaning services, Klüh Cleaning thus contributes to preserving the value of many properties and facilities throughout Germany.
Klüh Catering – always ready to serve up something good
2019 was a good year for employees, patients, senior citizens, school pupils, students, guests and travellers. It was also a successful year for Klüh Catering. The Catering division not only served up good food but also swept the board when it came to awards. In a survey by German daily newspaper ‘DIE WELT’, Klüh Catering was honoured for its great innovative power, received the Marketing Award and the ‘German Customer Award 2019’ for ‘outstanding customer satisfaction’, and was rewarded for the high level of customer confidence by ‘WirtschaftsWoche’.
Clinic Services ensures hygiene in clinics and hospitals
A growing number of medical clinics, rehabilitation clinics, hospitals and facilities for the elderly have opted for the reliable Klüh Clinic Service. In 2019 again, its contribution to ensuring hygiene was especially important. Clinic Service offered a range of comprehensive cleaning concepts, innovative tools like DigiClean®, service on demand, intelligent cleaning carts, continuous employee training based on e-learning and support through the guidelines contained in Klüh’s hygiene handbook. In this way, many clients and other partners were supported by the different subsidiaries of Klüh Care Management GmbH.
Security ensures the protection of critical infrastructure
A functioning infrastructure – facilities and organisations of critical importance to the state whose failure or impairment would have a dramatic impact – is vital to both society and industry and therefore requires particular protection. In the 2019 business year, Klüh Security provided security services to many enterprises that are considered to be a part of critical infrastructure. Clients included the German armed forces, airports, banks and healthcare facilities. Protecting these facilities is extremely complex and involves personnel, technical and organisational measures. As a high-quality service provider, Klüh Security was responsible for deploying qualified security specialists and customised protection concepts for personnel and organisational measures at the facilities.
Personnel Service for greater labour market flexibility
In 2019, Klüh Personnel Service supported both employers and jobseekers alike through the provision and placement of temporary staff. With the help of Klüh Personnel Service employees, companies are able to remain efficient and competitive. Employees have the chance to meet interesting employers, contribute to exciting projects and, in many cases, use the contact to transition to a permanent position with the client.
Airport Service at major airports and hubs
In 2019 again, the employees of Klüh Airport Service made an important contribution to ensuring the smooth operation of major airports and mastered many challenges. With more than 40 years of experience in the provision of aviation-related services, Klüh supports airports, airlines and ground handling companies in achieving short turnaround times and high service quality and thus ensuring the punctual departure of aircraft.
Services from a single source
Facility services are becoming increasingly important for companies of all sizes. In 2019 again, well-known Klüh clients contracted the company to provide them with a broad range of services that are outside their core competencies. These include infrastructure services from a single source as well as logistical, commercial and management services. Klüh assumes responsibility for steering and controlling the processes, ensuring cost efficiency and making an important contribution to the value chain. As an innovative facility management service provider, Klüh is constantly developing new ideas and solutions that are tailored to the needs of clients and help ensure the smooth running of facility management operations.