Turnover totalled 923 million euros: very good performance with healthy growth rates in Germany and worldwide
International multi-service provider Klüh ended the 2022 financial year with turnover of 923 million euros. The company therefore continued its growth trajectory and increased turnover by 13.4% compared with the pandemic year of 2021. Worldwide, the company’s workforce expanded from 52,391 to 57,977. By implementing a consistent sustainability strategy and the high standards evolved during the company’s 111-year success story, Klüh was able to support clients in many sectors professionally, reliably and in a spirit of partnership. A major factor in this performance was the innovative strength of Klüh Multiservices.
The company’s specialist divisions – Cleaning, Catering, Clinic Service, Security, Personnel Service, Airport Service and Integrated Services – and international companies again proved to be a guarantee for healthy development.
Klüh Cleaning was the biggest contributor to turnover with a figure of 330.5 million euros and continued to develop as a knowledge-based partner. Smart cleaning – a 360-degree concept offered by this high-quality service provider – impressed a growing number of clients. The deployment of intelligent software such as cobotics and robotics resulted in further improvements to both quality and service. Thanks to sustainable initiatives coupled with digital innovations, the company also helped its clients to reduce their environmental footprint.
The Catering division is a strong pillar of Klüh Multiservices. Its expertise and qualities as a very good host in both Business Catering and Care Catering again earned the company many awards in 2022. These included a first place for customer satisfaction and recognition as the top contract caterer. Each month, more than one million meals are prepared for employees, patients, senior citizens, school pupils, students, guests and travellers. In terms of turnover, Klüh Catering and Klüh Security are the second-largest divisions of Klüh Multiservices.
Klüh Clinic Service is a recognised hygiene specialist which has been a strategic partner to healthcare facilities for many years. The company satisfies the requirements of the new DIN 13063 for cleaning and disinfection services and quality assurance in hospitals and is supporting the healthcare sector on its path to climate neutrality. Service companies have been established to manage all non-medical services. Compared with 2021, Clinic Service increased turnover by 14.2% to 177 million euros.
Klüh’s Security division delivers security solutions that also meet future requirements. The necessary security measures can be adapted to changing situations with unrivalled speed and flexibility. Long-term clients include many highly security-relevant organisations. For more than 30 years, Klüh Security has been making a substantial contribution to security in Germany, sharing its expertise within the industry via two acknowledged training and development academies. Klüh Security is now in the process of evolving into a provider of smart security solutions based on an integrated service portfolio.
The specialist for temporary staff placement, direct placement and personnel recruitment is a reliable partner in the event of staff shortages and acute peaks in demand. In 2022, the company increased turnover by 21.3%. It provides qualified staff to its partners in commerce and technology, trade and industry, private companies and public bodies. Klüh Personnel Service applies the collective bargaining agreements for the personnel services industry (iGZ-DGB) and maintains long-term relationships with both clients and employees.
The Integrated Services portfolio has set Klüh on the path to a future in which integrated facility management supports the company’s holistic ESG approach and creates the basis for more effectively reducing greenhouse gas emissions. Many clients are continuing to sharpen their focus on their core value creation processes, using Klüh Integrated Services to increase their efficiency and profitability. Their requirements are analysed in order to offer customised solutions, reducing the number of interfaces and creating a uniform overhead structure.
More than 40 years of experience in the aviation sector have made Klüh Airport Service a significant, reliable and competent partner to airports, airlines and ground handling companies, both in Germany and around the world. Klüh is an expert in providing security services and developing customised and viable solutions. When it comes to aircraft cleaning, Klüh Airport Service delivers high standards of hygiene. In 2022 again, its large portfolio of specialised services achieved approval ratings of close to 100% for both performance and punctuality.