International
International
Strong turnover growth coupled with increased efficiency and reduced use of resources
Digitalisation and sustainability are key spheres of influence for the global economy. For Klüh’s international companies too, 2022 was characterised by progress in digitalisation, innovative processes and sustainable initiatives. Klüh takes responsibility for people, the natural environment, sites, the value chain and services at all its locations. The international business contributed 235 million euros, or 25.5%, to total turnover of the Klüh Group, an increase of 21.3% from the 2021 figure of 194 million euros. In the sectors of personnel, security, hygiene and infrastructure services, increases in turnover can be associated with superior service level agreements.
KARL-HEINZ MAIR
Managing Director International | k.mair@klueh.de
'We often support our international clients in several countries. As their strategic partner, they expect us to demonstrate a clear understanding of sustainable initiatives and the ability to implement these in day-to-day operations. Together, we aim to accelerate progress towards a more sustainable future for the environment, society, the market and our employees. Sustainability is also an opportunity for innovation. By focusing strictly on continuous improvements, we are able to provide optimal working conditions for the employees at our international companies and support the recovery process of nature. Thanks to a modern working environment and benefits, we are able to attract new talents to Klüh, offering them and their families a secure future.'
Berkeley Services grows in Dubai and Abu Dhabi
In 2022, more than one third of Klüh’s total international turnover was contributed by its subsidiary Berkeley Services in the United Arab Emirates where Klüh is one of the leading facility management companies.
Turnover in Dubai actually grew by 30% in 2022 compared with 2021; the increase in Abu Dhabi was 18%. For many years, Klüh has been integrating digital innovations in its services and supporting many clients with sustainable facility management in the United Arab Emirates. For example, the Tersano SAO (stabilised aqueous ozone) Dispenser was introduced to clean, sanitise and deodorise surfaces in a sustainable way. The devices use cold tap water and oxygen from the ambient air. During the coronavirus pandemic, the sustainable surface sanitiser Zoono Z71 was used. This water-based product from New Zealand prevents the spread of germs but is not harmful to people or animals. Surfaces are protected effectively for 15 days.
Among Klüh’s references in the United Arab Emirates are Emaar with the architectural icon Burj Khalifa, United Arab Emirates University, Emirates Aviation University, Dnata Emirates, Deira Waterfront Properties, Miral, Nakheel Properties, Dubai Parks and Resorts and many other well-known clients.
Klüh very successful in clinics and for international companies
In China, Klüh’s services in the healthcare sector are in particularly high demand. As a result, the three subsidiaries in Beijing, Shanghai and Wuhan increased Clinic Service turnover by 12.6% compared with the prior year.
Among our satisfied clients are many reputable clinics across the country – although Wuhan dominates with turnover of just under 61 million euros in Clinic Service. In 2022, we gained other superlative clinics as clients, including one of the largest hospitals in Asia: Peking University International Hospital. In Shanghai, the focus on international corporate clients resulted in further contracts from Siemens, for example. In Beijing, New Development Bank and Thermo Fisher Scientific were among the company’s new clients.
Many long-standing partnerships with well-known clients in Turkey
In Turkey, Klüh delivers a high standard of service to 362 clients with almost 5,800 employees working in Catering, Clinic Service, Cleaning, Security and Personnel Service as well as providing pest control and grounds maintenance services.
Klüh Integrated Services ensures comprehensive facility management. Major international companies such as Coca-Cola, Procter & Gamble, Sisecam, Avon, Barilla and Ericsson are among Klüh’s long-standing clients. Klüh services are also in demand from companies with multiple branches such as Vakko, a luxury fashion company with 65 locations.
In 2022, in order to optimally satisfy all quality, innovation and sustainability requirements, Klüh Türkiye implemented the Klüh Smart System – an operations management system which can be used to steer and monitor all operational processes and services. It also ensures direct communication with the end client.
20 years of Klüh Airport Service at Amsterdam’s Schiphol Airport
Since 2002, Klüh in the Netherlands has been supporting the aviation industry at Amsterdam’s Schiphol Airport. Today, Klüh is the largest provider of aircraft hygiene services in the Netherlands and is responsible for hygiene on 55% of all flights as well as for aircraft security. With more than 70 million passengers each year and serving 350 destinations worldwide, Schiphol is Europe’s third largest airport. On 2 December 2002, Klüh signed the first contract with its major partner there – KLM Royal Dutch Airlines. 20 years later, KLM is still the largest partner of Klüh Service Management Nederland B.V. Among its other clients are most of the major airlines which fly from Schiphol and all ground handling companies.
Digital development goes hand-in-hand with growing sustainability
Many well-known companies in Poland trust in the service expertise of Klüh Facility Services sp. z o. o. which has four subsidiaries serving the Polish market.
Shopping malls, public institutions, well-known international companies, clinics and hospitals benefit from digitally controlled processes. Since 2021, Klüh’s Cleaning division has been using DigiClean® in Poland. In addition, it introduced eAudyt in 2019, delivering digital reports which enable rapid communication and are very environmentally friendly because they greatly reduce the need for producing paper documents. The QUSEC reporting platform was also implemented. This is a proprietary IT solution which allows clients to monitor services in real time. It consists of three interacting modules and records a large amount of data to facilitate a substantiated discussion of process and cost optimisation.
Klüh Service Management GmbH
Am Wehrhahn 70 40211 Düsseldorf Germany